Professional Referrals

Alaska Office of Children’s Services

The Office of Children’s Services (OCS) strives to ensure the safety and well-being of Alaskan children by strengthening families, engaging communities, and partnering with Tribes.

Referral Process:

• Contact the Office of Children Services

Office of Children’s Services Contact Information

Call the Child Abuse Hotline:
Phone: 800-478-4444
Fax: 907-269-3939

Email:  ReportChildAbuse@alaska.gov

The fastest and easiest way to report child abuse is to call the OCS reporting hotline at 1-800-478-4444. Staff can answer questions regarding mandatory reporting and can gather all required information over the phone. However, if you wish to submit a written report instead, you may fill out and submit the form. OCS-Report-Form

 Additional information and videos regarding process visit the Alaska OCS website at: https://dfcs.alaska.gov/ocs/Pages/childrensjustice/reporting/report.aspx

Referral Tip:

• Contact Law enforcement in addition to OCS if there are concerns for sexual abuse. The mandated reporting law changed on September 2, 2020, requiring both reports to be made.
• Be as detailed as possible regarding the information that you are reporting. The specific information needed is:
• Name, age, date of birth, gender, ethnic heritage/race and current address of the child, and if known the child’s Alaska Native or American Indian Tribal Affiliation
• The location of everyone involved at the time the report is made
• Names, addresses and phone numbers of parents, out of home parents, and the child’s siblings
• Name, Address, Phone Numbers of the person suspected for maltreatment
• The details of the primary concern, how often it is happening and how severe is it? Did you witness it and if so, when?
• Was there an incident or situation that led to the report?
• Any action taken by reporter (or others)
• Names of individuals and their contact information who might have more information
• The names, addresses and phone numbers of others who have knowledge of the incident or situation
• Anonymous reports are also acceptable (mandatory reporters must provide their name and contact information so it can be verified that they reported)
• Do not investigate the allegations, and report what was said to you by the child.
• Make the report within 24 hours of knowledge of an incident of abuse. 

The Juneau Police Department is dedicated to supporting vulnerable persons in the community to live without fear. At times, police officers may have to engage with a vulnerable person who is not always able to effectively communication information, for example, someone who is non-verbal, unable to tell where they live, or unable to indicate their emergency contact information.  The At Risk-Community Program allows family and caregivers to provide details about the vulnerable person to aid in communication and future interactions.

Referral Tip: It is important that this program contains accurate and up-to-date information.  JPD requests that you provide an updated photograph annually, as well as update any information from the form as it changes.

Referral Process:

Step 1: Complete application: ARC Program Juneau Police Department.  Photo and other details can be added.

Step 2: Submit Application to Juneau Police Department located at 6255 Alaway Ave, Juneau or by email to arcprogram@juneaupolice.com.

Catholic Community Services – Se Senior Services offers Case Management support to seniors 60+ years-old in Juneau, Ketchikan, Saxman Village, Angoon, Hoonah. Metlakatla and Yakutat.  Case Management provides education and assistance in life management skills by assisting to identify problems and solutions through available community and statewide programing to promote seniors with physical or cognitive disabilities to remain at home and live as independently as possible. Support is free to the senior. 

Tips:

• Case Managers are familiar with the services and programs. They can help guild you toward services but do need your help to get you set up with support.  They cannot do it all alone.
• Be patient, there tends to be a great deal of applications for many social services programs.
• Program is private and grant funded aimed at those who are 60+ years and older and open to all seniors requesting support.

Referral:

Step 1: Call Catholic Community Services. (907) 463-6195 or (877) 563-6195 Toll-Free

Step 2:  Completed Intake process by phone or in-person.           

Step 3: The Case Manager would like to visit directly with you either face-to-face or by phone.  The Case Manager will likely schedule with you a follow-up appointment to complete the Intake documentation. 

For additional information: https://www.ccsak.org/case-management.html

Catholic Community Service, Inc.
1803 Glacier Highway
Juneau, AK 99801 
Telephone: (907) 463-6100
Email: ccsak@ccsak.org

Disability Law Center of Alaska

The Disability Law Center of Alaska is a non-profit organization providing legal advocacy and representation for those with disabilities anywhere in Alaska.  They take cases such as Disability related employment discrimination, Medicaid Appeals, Special education, access to voting, and complaints about DVR, TVR, Independent Living Centers, or Alaska Center for the Blind and Visually Impaired.

The Juneau Disability Law Center of Alaska will assist with Social Security Administration applications for Juneau, Alaska residents only.  Please complete the Intake process to request an appointment.

Referral Tips: 

• Applications are only accepted through the centralized reporting located in Anchorage.
• Completing an Intake process is not the same as representation. You will be contacted directly to establish a professional relationship.
• The client seeking assistance must be present at time of Intake.

Referral Process:

Step 1:  Review the Disability Law Center of Alaska’s website regarding case types, eligibility, and educational information.

Step 2: The applicant must be present when calling.

Step 3:  Intake process is completed either by phone by calling the main office directly at (907)565-1002 or Alaska wide toll-free at 1-800-478-1234.  Or

Online anytime at the Disability Law Center of Alaska’s website located at https://www.dlcak.org/intake/online-intake-form.

Step 4: If you are having difficulty with utilizing the on-line Intake form, please email akpa@dlcak.org

The Department of Labor (DOL) provides statewide support for job searches, resume building, interview skills, and assistance with funding for workforce development.  They offer three office locations in Se Alaska in the communities of Juneau, Ketchikan and Sitka.  The Job Centers are also a public place open for self-service access to computers for drafting resume information or conducting independent job searches.  Interest and Skills Assessments are available.

Referral Tips:

1. If you are professionally referring someone to the DOL to establish an intake appointment, complete and be prepared to submit a Release of Information to the Department of Labor by fax or email at the time of the call. The individual seeking services should be able to engage with the staff at the time of the Intake.  If disability support or accessibility needs are a barrier to employment, contact the Division of Vocational Rehabilitation who can assist with additional employment support and services.

 Juneau Job Center

Location: 10002 Glacier Highway, Suite 100
Mailing address: P.O. Box 115514, Juneau, AK 99811-5514
Phone: (907) 465-4562
Toll-free in Alaska: (877) 724-2539
Fax: (907) 465-2984 | TTY: (907) 465-2952
Job seekers: juneau.jobcenter@alaska.gov
Employers: juneau.employers@alaska.gov

Ketchikan Job Center

2030 Sea Level Drive, Suite 220, Ketchikan, AK 99901-6073
Phone: 225-3181
Toll-free in Alaska: (888) 795-7526
Fax: 247-0557
Job seekers: ketchikan.jobcenter@alaska.gov
Employers: ketchikan.employers@alaska.gov

Sitka Job Center

304 Lake St., Room 101, Sitka, AK 99835-7563
Phone: (907) 747-3423
Toll-free in Alaska: (877) 724-2539
Fax: (907) 747-7579
Job seekers and Employers: sitka.jobcenter@alaska.gov

2) Several services and supports are available through the Alaska Job Center Network: https://alaskajobs.alaska.gov/vosnet/default.aspx

Referral Process:

Step1:  Contact your closest Department of Labor Job Center in Juneau, Ketchikan, or Sitka by face-to-face contact in the Job Center or by calling the Job Center.

Step 2:  Establish an appointment for an intake assessment.

Step 3:  Keep your appointment.  DOL staff will assist you on your independent employment journey based on your own needs.

Southeast Alaska Independent Living (SAIL) along with all Alaskan Aging Disability Resource Centers (ADRCs) provided support and education about your area’s services, benefits, and programs to support you in your daily journey of independent living.  They offer a wide variety of support for Veterans, elders, and those who have a disability.

Some programming includes but not limited to:

Person Center Intake Medicaid Wavier and Personal Care Services Assessment

Veterans Voices Program – A Veteran Centered in Home Care Program

Loan Closet – for durable medical equipment loans

MAPS Program – Home Assessments

And much more…

ADRC Referral Form

Referral Tips:

1) SAIL will accept the “referral form” but the individual seeking assistance will need to initiate the first contact to establish contact with SAIL.  SAIL will not call the individual based solely on the referral form submission.

2) Always obtain a Release of Information form from the individual to ensure appropriate coordination of support with respect to confidentiality.

Referral process:

Step 1: If you live in Southeast Alaska, contact your local ADRC site in Juneau at: 907-523-4428; Ketchikan at 907-225-4735; Haines at 907-766-3295 or call toll free: 1-855-565-2017. Someone will answer your call, take down basic demographic information and schedule an Intake.

SAIL conducts the intake/screening within 3 business days or at a time of your choosing.  If you’re in Juneau, Ketchikan or Haines they may try to meet face-to-face with the individual seeking the waiver, if possible.  For those outside Juneau, Ketchikan or Haines, the intake will be conducted by phone.

Step 2: Depending on what you are interested in pursuing, they will provide you with the information you need to access benefits & services or outline the next steps in applying for services. SAIL will also follow up with you to ensure you’re on the right track to obtaining the services you need. If you hit a roadblock or decide to change course, you can always return to your ADRC for more assistance.

In Se Alaska, each community has an agency that can assist with providing in-home and community Medicaid Wavier Services.  These services are mostly provided through the Consumer Directed Care Program in which an agency will assist the consumer to hire a person to provide personal care support through one of many Medicaid programs.  Some agencies do have professional skilled staff that are available to provide care by private pay or through other benefits.

Referral Tip:

1. Know your benefits and eligibility. Consumer Directed Care is a service paid for under Medicaid Wavier or Personal Care Services.  There however are other benefits such as VA Voices, private payment, or grants to assist with the cost associated with an in-home care provider.
2. If you have been denied or released from services due to health and safety concerns. The reasons for that denial will need to be corrected to possibly support the change in agencies.  Agencies will want the working environment to be safe for you and the employees.
3. To hire a friend or family member as a Consumer Directed Care provider, they must be able to pass a criminal background check. The agency will assist with this process and managing administrative needs.
4. If you are offered the option to be added to a waiting list, do so. A waiting list helps the employer to hire and/or offer additional hours to current employees while providing additional support to the community.

Process:

Step 1: Determine your benefits.  If eligible for Medicaid Wavier Services, your Care Coordinator can assist you with this referral process.

If you do not have a Care Coordinator, see Step 2:

Step 2: Contact your local agency. See Service Provider Directory, under Elder Services Section of this site for additional information.   Be prepared to discuss payment for services (and/or eligible benefits such as VA Voices Program, private pay, grant funding etc.) and type of assistance needed.

Tip: Statewide services through the Consumer Directed Care Program are available through Consumer Direct Care Network Alaska (888) 900-7962, program eligible requirements still apply.

Baranof Island Housing Authority (BIHA) supports housing needs of the Sitka Tribe of Alaska citizens and residents of Sitka. BIHA collaborates with other agencies to assist eligible households to achieve self-sufficiency and pride through housing opportunities. BIHA builds and manages rental units and lease-to-own units for eligible households. Additionally, BIHA provides weatherization improvements, Tribal home improvements, closing cost assistance, student housing voucher assistance, and general housing counseling and referrals.

Website: https://bihasitka.org/

Referral Tips:

• Assist with gathering income/asset related documents.
  1. Obtain a Release of Information for each income source.
  2. Income verification letters can be requested for monthly or annual income from: State and Federal issued benefits, retirement accounts that provide dividends, Native Corporations’ dividends, Alaska Permanent Dividend, and wage stubs etc.
     1. Review websites for organizations that provide income for specific details for requesting the income verification letter. For example, Social Security through the My SSA system offers income verification letters that can be easily printed.
     2. Call the income source directly.

• Be prepared that the individual or their recorded representative may have to be present for the initial correspondence even with a Release of Information. If this is the case, the income recipient may need to provide verbal permission in addition to the Release of Information document.

1. Be patient. Income Verification letters can take time for process.  In some cases, up to several weeks.
2. Make sure that the mailing address or fax are in working order when making the request.
3. Having access to online banking will reduce long waiting times for mailed bank statements. If a local branch is available, statements can with most financial institutions print documents needed.

• Life Insurance policies may have an asset value, and, in some situations, an annual dividend is provided. A request may need to be made of the insurance agency for the face value of the policy.  Contact the insurer directly and be prepared to provide a policy number for additional ease of coordination.
• Annual dividends received by Native Corporations are concerned income and are counted towards benefits. A portion of dividend funding is often considered exempt from Federal programs but not all.  This information must be provided with the application as income and will be considered as accessible funds for rental assistance. 

• There is often a waiting list for housing assistance. Be prepared to help identify alternative housing options such as shelters, temporary short-term housing such as long-term stay hotel accommodations, family relations, or shared living agreements etc.

Process:

Step 1: Review programs and applications at the Baranof Island Housing Authority’s website.  Note that some program applications are not always available.

Website: https://bihasitka.org/

Step 2: Complete application.  Applications can be printed from the website. Electronic copy can be requested by calling (907) 747-5088. 

Step 3: Submit the application at the office located at 245 Katlian Street Sitka, Alaska 99835. 

Step 4: Meet with Baranof Island Housing Authority staff to review your application.  If your application is approved for a waitlisting list, your application will be held for the next 12 months. 

St. Vincent De Paul offers regional housing navigational support through a Community Navigator both in-person in Juneau or by phone in other communities.   They provide direction for obtaining subsidized funded housing/programs and can help with the application process.   They can also aid those who are at risk of losing housing and may be able to assist with alternative options.

St. Vincent De Paul

8617 Teal St.

Juneau, Alaska 99801

(907) 789-5535 Office

(907) 789-2557 Fax

E-mail info@svdpjuneau.org

Referral Process:

Step 1: Complete St. Vincent De Paul Application for Assistance

Step 2: Submit application by email or fax.

Step 3: Contact the St. Vincent De Paul Main Office to make an appointment with a Community Navigator.  Phone (907) 789-5535.

Apartments Managed by St. Vincent De Paul (Juneau/Douglas locations)

• Channel View Apartments
• Hill View Apartments
• Strasbaugh Apartments
• Paul’s Place Apartments
• Family Shelter

St. Vincent De Paul Housing Application

Senior Housing (Independent Living)

St. Vincent De Paul Smith Hall Application

The mission of the Ketchikan Indian Community Housing Authority, through its housing programs, is to benefit low-income families by providing safe and affordable housing; emergency repairs to provide or restore essential services such as water, sewer, and heat; elder/disabled assistance; to increase accessibility for our elders or the disabled so that they can continue to reside in their own homes; long term rental housing; Housing Management Services and Housing Services to provide affordable rental housing to qualified American Indian and Alaska Native households; weatherization services to provide energy efficiency upgrades to homes; home mortgage buy down assistance; Home Acquisition and Rehabilitation by providing Ketchikan Indian Community with more long term affordable rental units and providing the added benefit of alleviating overcrowded homes by increasing the accessibility of affordable rental units.

Website: https://kictribe.org/housing

Referral Tips:

• Assist with gathering income/asset related documents.
  1. Obtain a Release of Information for each income source.
  2. Income verification letters can be requested for monthly or annual income from: State and Federal issued benefits, retirement accounts that provide dividends, Native Corporations’ dividends, Alaska Permanent Dividend, and wage stubs etc.
     1. Review websites for organizations that provide income for specific details for requesting the income verification letter. For example, Social Security through the My SSA system offers income verification letters that can be easily printed.
     2. Call the income source directly.

• Be prepared that the individual or their recorded representative may have to be present for the initial correspondence even with a Release of Information. If this is the case, the income recipient may need to provide verbal permission in addition to the Release of Information document.

1. Be patient. Income Verification letters can take time for process.  In some cases, up to several weeks.
2. Make sure that the mailing address or fax are in working order when making the request.
3. Having access to online banking will reduce long waiting times for mailed bank statements. If a local branch is available, statements can with most financial institutions print documents needed.

• Life Insurance policies may have an asset value, and, in some situations, an annual dividend is provided. A request may need to be made of the insurance agency for the face value of the policy.  Contact the insurer directly and be prepared to provide a policy number for additional ease of coordination.
• Annual dividends received by Native Corporations are concerned income and are counted towards benefits. A portion of dividend funding is often considered exempt from Federal programs but not all.  This information must be provided with the application as income and will be considered as accessible funds for rental assistance. 

• There is often a waiting list for housing assistance. Be prepared to help identify alternative housing options such as shelters, temporary short-term housing such as long-term stay hotel accommodations, family relations, or shared living agreements etc.

Process:

Step 1:  Review Website.  Ketchikan Indian Community Housing Authority has separate application for each program.

Step 2: Submit application.

Ketchikan Indian Community Housing Authority  

429 Deermount Street

 Ketchikan, AK 99901

Fax (800) 821-4901

Email: Housing@kictribe.org

Step 3: Interview with Ketchikan Indian Community Housing Authority.  Be prepared with income and asset information.  Questions: Direct: 907-228-9222

Tlingit-Haida Regional Housing Authority (THRHA) provides quality, affordable housing to the people of Southeast Alaska. THRHA partners with the communities of Yakutat, Haines, Klukwan, Skagway Hoonah, Angoon, Pelican, Juneau, Douglas Tenakee Springs, Kake, Petersburg, Wrangell, Saxman, Craig, Klawock, Kassan and Hydaburg to provide services supporting over 806 homes and offers a variety of housing opportunities which include homeownership, rent-to-own, family rentals, transitional housing, student housing, senior independent living, home loans, down payment assistance, home repair, weatherization services, and project and home development and construction. THRHA’s newest programs are Financial Literacy – helping families plan future homeownership and independence; and Southeast Regional Energy Conservation Program- supporting families and reducing energy consumption.

Website: https://www.regionalhousingauthority.org/

Application for housing through THRH: THRHA Housing-Application-2022

Referral Tips:

• Assist with gathering income/asset related documents.
  1. Obtain a Release of Information for each income source.
  2. Income verification letters can be requested for monthly or annual income from: State and Federal issued benefits, retirement accounts that provide dividends, Native Corporations’ dividends, Alaska Permanent Dividend, and wage stubs etc.
     1. Review websites for organizations that provide income for specific details for requesting the income verification letter. For example, Social Security through the My SSA system offers income verification letters that can be easily printed.
     2. Call the income source directly.
     3. Be prepared that the individual or their recorded representative may have to be present for the initial correspondence even with a Release of Information. If this is the case, the income recipient may need to provide verbal permission in addition to the Release of Information document.
     4. Be patient. Income Verification letters can take time for process.  In some cases, up to several weeks.
     5. Make sure that the mailing address or fax are in working order when making the request.
     6. Having access to online banking will reduce long waiting times for mailed bank statements. If a local branch is available, statements can with most financial institutions print documents needed.
     7. Life Insurance policies may have an asset value, and, in some situations, an annual dividend is provided. A request may need to be made of the insurance agency for the face value of the policy.  Contact the insurer directly and be prepared to provide a policy number for additional ease of coordination.

• Annual dividends received by Native Corporations are concerned income and are counted towards benefits. An annual portion of dividend funding is often considered exempt from Federal assistance programs, but not all Native dividend funds.  This information must be provided with the application as income and will be considered as accessible funds for rental assistance.

• There is often waiting lists for housing assistance. Be prepared to help identify alternative housing options such as shelters, temporary short-term housing such as long-term stay hotel accommodations, family relations, or shared living agreements etc.

A Capital AKcess ADA Pass is a photo identification card issued by the City and Borough of Juneau to persons who experience permanent and non-permeant disabilities and can NOT ride the Capital Transit (standard City Bus).  The ADA Pass provides access to Capital AKcess services that offer door to door services.  An ADA Pass can also support access to assessable transportation in other Alaskan communities.

Referral Process:

Step I: Complete application.  Capital-Transit-ADA-Application-09272023.  Applications are available online at juneaucapitaltransit.org, by visiting the Capital Transit Office located at 10099 Bentwood Place or by calling (907) 789-6901.

Step 2: Meet with your treating physician and have them sign your application form.

Step 3: Bring the completed application and current photo ID to the City and Borough of Juneau Capital Transit facility located at 10099 Bentwood Place Juneau, Alaska or City Hall located at 155 South Seward Street Juneau, Alaska.  You will need to present in-person as the ADA Pass is a photo ID and your picture will need to be taken.

For additional program information, https://juneaucapitaltransit.org/human-services/.

CAPITAL AKcess Office
1805 Glacier Highway
Juneau, Alaska 99801
(844) 425-2377
capitalakcess@juneau.org

To Schedule a Ride with Capital AKcess, please call 844-425-2377 or 907-463-6194.  Please provide 24 hours prior to needed transportation.